Returns & Refunds Policy
Company: Ayuceutical® Wellness & Academy Pvt. Ltd.
1. General Policy
At Ayuceutical®, we are committed to delivering:
- Authentic Ayurvedic products
- Customized herbal formulations
- Holistic Panchakarma therapies
- Specialized educational programs through the Ayuceutical® Academy (online and offline classes)
Due to the specialized nature of our offerings, all sales and enrollments are considered final and non-refundable.
2. Product Refund Policy
Refunds or replacements for Ayurvedic products and herbal formulations will be accepted only in the following cases:
- The product was received in a damaged condition during transit.
- An incorrect product was delivered (different from what was ordered).
To initiate a claim:
- Notify us within 48 hours of delivery at 📧 info@ayuceutical.com or 📞 +91-84371-62633.
- Provide Order ID / Invoice number along with clear photos or videos of the damaged/incorrect product and packaging.
Resolution:
- Replacement will be provided at no extra cost.
- If replacement is not possible, store credit or a refund to the original payment method will be issued within 30 working days.
Non-Refundable Cases:
- Opened, used, or tampered products.
- Claims raised after 48 hours of delivery.
- Purchases from unauthorized third-party sellers.
3. Academy Refund Policy
Enrolments for Ayuceutical® Academy courses (online or offline), including workshops, mentorships, and training programs, are non-refundable and non-transferable.
Refunds are not applicable in cases of:
- Change of mind after enrolment.
- Failure to attend scheduled classes or programs.
- Partial participation in courses or workshops.
Exception:
If a course is cancelled or rescheduled by Ayuceutical® Academy, participants will be offered:
- A rescheduled date, OR
- A credit note applicable to future courses.
4. Contact Us
For any refund-related queries:
Ayuceutical® Wellness & Academy Pvt. Ltd.